01
Terms & Conditions
These Terms & Conditions govern your use of vornexlabs.com and your general interactions with Vornex Labs LLC (“Vornex Labs”, “we”, “our”, or “us”). By using this website, you agree to use it lawfully and in accordance with these terms.
- Services and engagements: Specific services, deliverables, timelines, responsibilities, fees, and acceptance criteria are defined in the applicable proposal, statement of work, order form, or other written agreement.
- Acceptable use: You must not misuse the website, attempt unauthorized access, disrupt its operation, introduce malicious code, or use it in violation of applicable law.
- Client materials: Clients remain responsible for ensuring they have the rights and permissions needed for content, data, credentials, trademarks, and other materials supplied to us.
- Intellectual property: Ownership and licensing of project deliverables are governed by the applicable written agreement. Pre-existing tools, reusable components, know-how, and third-party or open-source software remain subject to their existing ownership and licenses.
- Third-party services: Hosting providers, cloud platforms, software vendors, payment providers, and other third parties operate under their own terms and availability commitments.
- Liability: To the maximum extent permitted by law, liability relating to a paid engagement is governed by the applicable written agreement. We are not responsible for indirect losses caused by misuse of the website or failures outside our reasonable control.
- Governing law: Unless a written agreement states otherwise, these website terms are governed by the laws of the State of Delaware, United States.
02
Privacy Policy
We collect and process only the information needed to respond to inquiries, operate this website, protect it from abuse, and improve its performance. We do not sell personal information.
- Contact inquiries: When you submit the contact form, we process the name, email address, company, selected service, and message you provide. The submission is delivered to us using Resend's email service.
- Lucas AI chat: Messages sent to Lucas are processed through Google's Gemini service to generate responses. Do not submit confidential, sensitive, or regulated information through the chat.
- Security and rate limiting: We temporarily process IP addresses in memory to limit contact-form and chat abuse. These in-memory counters expire or reset and are not intended as permanent visitor records.
- Analytics and performance: Vercel Analytics and Speed Insights may collect aggregate usage, device, and performance information to help us understand and improve the website.
- Retention and disclosure: We retain inquiry information only as long as reasonably needed for communication, business records, security, or legal obligations. We may share information with service providers that help operate the website or when required by law.
- Your requests: You may request access, correction, or deletion of personal information we hold about you, subject to applicable legal and record-keeping requirements.
03
Payment Policy
Payment schedules, currencies, methods, taxes, milestones, and due dates are defined in the applicable proposal, statement of work, order form, or invoice. Clients should review and approve those terms before work begins.
- Invoices are payable according to the due date and instructions stated on the invoice.
- Work, delivery, licenses, or access may be paused when an invoice becomes overdue, subject to the applicable written agreement.
- Third-party fees, platform charges, licenses, hosting, domains, taxes, and similar costs may be billed separately when agreed.
04
Refund Policy
Refund eligibility is determined by the applicable proposal, statement of work, order form, or other written agreement because each engagement has different deliverables, resources, and third-party commitments.
- Completed work, approved milestones, time already performed, and committed or non-cancellable third-party costs are generally not refundable.
- Any approved refund will account for completed work, allocated resources, and applicable third-party charges.
- Submit payment or refund questions with the relevant invoice or project reference to info@vornexlabs.com.
Policy questions
Contact info@vornexlabs.com or write to Vornex Labs LLC, 8 The Green Ste A, Dover, Delaware 19901, United States.